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General Warranty and Returns Conditions in the European Union (B2B)

These general conditions govern commercial sales transactions, warranties and claims relating to automotive diagnostic equipment distributed by EfiTaller Automoción S.L. (under its trade name FCAR Europe) to professional buyers, workshops and authorised distributors within the Single Market of the European Union.

In accordance with European Union law, these transactions are strictly classified as Business-to-Business (B2B) contracts between professionals. Consequently, the application of any consumer and user protection legislation (B2C), including Directive (EU) 2019/771 and its respective national transpositions, is entirely excluded. The contractual relationship shall be governed exclusively by commercial law and by the provisions set out herein.

I. Limited Commercial Warranty Policy

1. Warranty Periods (EU B2B Standard)

  • Main equipment and machinery: All diagnostic equipment and systems are covered by a Limited Commercial Warranty of twelve (12) months from the date of delivery.
  • Consumable components, batteries and accessories: Integrated batteries, electrical accumulators, connection cables (including OBD cables), adapters and connectors are considered fast-wearing consumable components due to the nature of their use in the workshop. They are covered by a warranty limited to six (6) months from the date of delivery.

2. Warranty Coverage

This warranty exclusively covers the free repair or replacement of components showing original manufacturing, material or assembly defects, subject to verification and assessment by our Official Technical Service. Replaced parts shall become the legal property of EfiTaller Automoción S.L.

3. General Warranty Exclusions

The commercial warranty shall be void and shall not apply under any circumstances in the event of:

  1. Accidental or physical damage: breakage, cracks, cracked screens or damaged housings caused by drops, knocks, crushing or impacts sustained in the workshop environment.
  2. Improper or negligent use: damage resulting from use contrary to the specifications of the manufacturer's official manual, power surges in the workshop's electrical network, or exposure to excessive humidity, liquids, oils, fuels or extreme temperatures.
  3. Natural wear and tear: cosmetic deterioration, scratches on touch screens or the aesthetic wear inherent to daily use and activity in the workshop.
  4. Unauthorised modifications: any equipment that has been opened, tampered with, modified or repaired by technicians or personnel other than the Official Technical Service of EfiTaller Automoción S.L.
  5. Software and network issues: connectivity or configuration failures arising from deficient local networks in the workshop, installation of unofficial third-party software or unauthorised software modifications.

4. Handling through Authorised Distributors (EU Channel)

Where the workshop equipment or device was purchased through an Authorised EU Distributor:

  • All claims, technical support and warranty procedures must be channelled, managed and initiated exclusively through the Distributor that made the sale.
  • EfiTaller Automoción S.L. will not accept direct support cases from end-customer workshops unless our after-sales support department expressly authorises a direct RMA procedure in writing.
  • The distributor shall act as the first level of technical screening, verifying the origin of the fault and confirming that no warranty exclusions apply (impacts, batteries, wear) before sending any material to our central logistics centre.

II. Commercial Claims and Returns Policy (EU Commercial Code)

Under the commercial contractual principles of the European Union, all business-to-business (B2B) sales are firm, binding and final. There is no right of unilateral withdrawal, nor of return due to an ordering error or a change of mind, once the goods have been delivered.

Claims or returns are strictly limited to manufacturing defects or original non-conformity on delivery, within the following non-extendable time limits:

1. Visible Defects or Shipping Errors

  • Any external damage to the packaging, missing packages or evident physical breakage during transport must be recorded directly on the carrier's delivery note at the time of receipt.
  • For goods delivered packed, the professional buyer has a maximum of four (4) calendar days from receipt to formally report in writing any shortfall in quantity or apparent quality defect.

2. Hidden Defects or Internal Manufacturing Faults

For internal component failures that cannot be detected with the naked eye at the time of delivery (hidden defects), the professional buyer has a maximum of thirty (30) calendar days from the date of delivery to submit a written claim.

3. Expiry of the Right to Claim

Once the periods of 4 days for visible defects and 30 days for hidden defects have elapsed without formal written notification, the goods shall be deemed unconditionally accepted. Any right of the buyer to claim refunds, repairs or returns from EfiTaller Automoción S.L. shall be fully extinguished.

4. Support Procedure and RMA Request

To initiate any claim within the time limits, the customer must send an email to serviciotecnico@efitaller.com, providing the purchase invoice, a detailed technical description of the problem and supporting visual material (photos or videos). No shipment of goods to our premises will be accepted without the corresponding RMA (Return Material Authorisation) number issued by our after-sales department. Transport costs for unjustified claims shall be borne by the buyer.

III. Applicable Law and Competent Jurisdiction in the EU

All commercial transactions, shipments, warranties and claims are governed exclusively by the commercial and mercantile legislation of the Kingdom of Spain. Recourse to and application of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention of 11 April 1980 / CISG) is expressly excluded.

For the resolution of any discrepancy, dispute or claim arising from the interpretation or performance of these policies, the parties expressly waive any other jurisdiction that may correspond to them and submit to the exclusive jurisdiction of the Courts and Tribunals of Málaga (Spain).